Our Policies
Purchasing Policies
Buyer Inquiries: We highly encourage informed buying. Please ask as many questions as you need regarding an item's history, condition, or provenance before finalizing your purchase.
Curator’s Guarantee: We take extra care in properly identifying and curating all items listed for sale. We guarantee that our descriptions are accurate. Any item that has been misrepresented can be returned for a complete refund.
Clock Disclaimer: We do not test clocks for accuracy or guarantee that they are in working order.
Electrified Items: We do not guarantee the working conditions or safety of electrified items. Wiring should be checked by a qualified electrician, prior to use on any lamp or electrified item.
Shipping Policies
Processing Time: We ship standard orders within 3 business days of payment. Items which require custom crating or specialty shipping, will require longer shipping time. Items paid by check will ship within 3 days of the check clearing our bank.
Carriers: Standard packages are shipped via major carriers. All items over $100 are required to be insured. All items over $500 a signature confirmation is required upon delivery.
Oversized Items & Freight: Items that are large, heavy, or fragile which cannot be shipped via standard parcel carriers will require the buyer to contact Paul Jacobs Antiques prior to purchase to obtain a custom crating and shipping quote.
Origin: All standard shipments originate from Palm Springs, California.
Payment Policies
Accepted Payment Methods: We accept all major Credit Cards, Bank Wires, and Check Orders.
Check Clearance Policy: Orders paid by check or money order will be held until the check clears our bank.
Payee Information: Please make checks and money orders payable to Paul Jacobs Antiques.
Return Policies
Return Window: We offer a 3-day return policy on the purchase price, not including shipping. You must notify Paul Jacobs Antiques and initiate your return within 3 calendar days of the carrier's recorded delivery date.
Return Shipping Costs: The buyer pays for the shipping label back to Palm Springs. For oversized items, the buyer is fully responsible for all return freight, crating, and logistics costs. The item must be fully insured for its original purchase value during transit.
Item Condition: Items must be returned in the exact same condition they were received. Any alterations, damage, or cleaning will void the refund.
Curator’s Guarantee: Any item that has been misrepresented can be returned for a complete refund including shipping.
Hours of Operation
Our hours of operation are:
- Monday-Friday: 9am-6pm PST
- We do not ship on weekends or Federal holidays
- You can call us during normal business hours if you have any additional questions about products or issues with your order call us at 888-511-3625