Refund policy

Returns and Refunds Policy

We encourage informed buying and welcome questions about an item’s history, condition, or provenance before purchase. Please contact us at hello@pauljacobsantiques.com with any questions before finalizing your order.

Return window

We offer a 3-business day return policy on the purchase price, excluding original shipping costs. To be eligible, you must notify Paul Jacobs Antiques and initiate your return within 3 business days of the carrier’s recorded delivery date.

To start a return, please email hello@pauljacobsantiques.com. If your return is approved, we will provide instructions for returning the item to Palm Springs, California.

Items returned without prior authorization will not be accepted.

Return eligibility and condition

To qualify for a refund, an item must be returned in the exact same condition in which it was received. Any alteration, damage, cleaning, or other change to the item will void the refund.

Please inspect your order promptly upon delivery. If an item arrives damaged, defective, or differs materially from its description, contact us immediately at hello@pauljacobsantiques.com so we can evaluate the issue.

Return shipping and freight

The buyer is responsible for the cost of return shipping to Palm Springs, California. Returned items must be fully insured for their original purchase value while in transit.

For oversized items, the buyer is fully responsible for all return freight, crating, packing, insurance, and related logistics costs.

Original shipping charges are nonrefundable except in cases covered by our Curator’s Guarantee.

Curator’s Guarantee

We take great care in properly identifying and curating every item we offer. We guarantee that our descriptions are accurate.

If an item has been misrepresented, it may be returned for a complete refund, including shipping costs.

Non-returnable considerations

Because our inventory consists primarily of antiques, vintage objects, and one-of-a-kind items, we encourage buyers to ask all questions regarding condition, history, provenance, dimensions, and functionality before purchasing.

Clocks are not tested for accuracy and are not guaranteed to be in working order. Electrified items are not guaranteed for working condition or safety. Wiring should be inspected by a qualified electrician before use.

Refunds

Once your authorized return has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method for the purchase price, excluding original shipping charges unless the return qualifies under the Curator’s Guarantee. Processing times may vary depending on your bank or credit card provider.

For questions about a return or refund, contact hello@pauljacobsantiques.com.

Contact and business hours

Paul Jacobs Antiques is available Monday through Friday, 9:00 a.m. to 6:00 p.m. Pacific Time. We do not ship on weekends or federal holidays.

For assistance with products or orders, call 888-511-3625 during normal business hours.